1. Purposes of collection and use of personal Information

Bike Biz Motorcycles (Bike Biz) is an organisation bound by the Australian Privacy Principals (APP) as set out in the Privacy Act 1988.

In the course of its operations, Bike Biz may collect your personal information for the purposes of providing MTA products or services (such as training and consulting services) or information about these products and services, to you, and for related and incidental purpose. 

The ability of the Bike Biz to provide products or services to you may be affected if we are not provided with all personal information we request. Personal information about you, would include your name, telephone number, address, drivers licence number, email address, details of any trade-in you own.

Bike Biz holds your personal information and is stored on file. Bike Biz collects and holds this personal information to facilitate your purchase of goods and to meet the requirements of the legislation associated with the supply of goods and related services.

Associated services and goods include the provision of warranty, insurance and registration.

Further, Bike Biz also collects and holds this personal information to provide product safety update information (for e.g. product recall), including any products and services promotions or discounts for your benefit. 

To comply with the Spam Act 2003, Bike Biz will identify itself when sending messages to you and every commercial message will contain an 'unsubscribe' option.

This policy applies only to Bike Biz, and not to any other company or organisations affiliated with Bike Biz. Third party organisations affiliated with Bike Biz have their own privacy policies and are not bound by the Bike Biz Privacy Policy. Bike Biz does not accept any responsibility or liability for the privacy practices of such third parties.

From time to time, Bike Biz will review this privacy policy and, where necessary, update it. If we make changes to this policy, we will advise members that this policy has changed by notice on this website.

2. Disclosure of Personal Information

Bike Biz will only disclose your personal information in accordance with the Australian Privacy Principals as set out in the Privacy Act 1988.

Bike Biz will disclose your personal information to NSW RMS, and any other organisation that requires your details in order to carry out the transfer of registration of your goods.

If you apply for finance in connection with the purchase of goods, Bike Biz will provide your personal information to the financier for the purpose of the financing arrangements.

Your personal information may also be disclosed to the Bike Biz’s contracted suppliers, service providers, manufacturers, distributors, franchisors and other entities that are associated with the supply of goods and related services. These entities would include BMW Group Australia, Yamaha Australia ,Honda Australia, Kawasaki Australia, Suzuki Australia, Triumph Australia, Aprilia Australia , Kymco Australia.

Finally, Bike Biz may disclose your personal information if it determines that disclosure of such information is required by law and reasonably necessary to protect the rights, property or safety of Bike Biz. 

Your personal information may be disclosed to overseas recipients. As the internet is a global environment, where we use the internet to collect and process personal information this will necessarily involve the transmission of that information worldwide.

We may also share your personal information with our associates and suppliers overseas. Where we do, we will take reasonable steps to ensure such recipients comply with the APP set out in the Privacy Act 1988.

3. How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

4. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

5. Access and correction of your personal Information

You have a right to access your personal information. Bike Biz will generally provide it to you but in some cases where and to the extent permitted by law, Bike Biz may refuse access to some or all of that information.

In those circumstances Bike Biz will provide reasons. To make a request for access to your personal information, you will need to obtain and complete an application form verifying your identity and specifying what information you require.

You should contact our Privacy Officer (if no specific Privacy Officer is nominated, please contact Bike Biz) via the contact details on this contract of sale to make a request. Bike Biz will take reasonable steps to ensure your personal information is accurate, complete and up to date. If you believe that any personal information Bike Biz holds about you is not accurate, complete or up to date, then please contact our Privacy Officer (if no specific Privacy Officer is nominated, please contact Bike Biz) via the contact details on this contract of sale.

6. Bike Biz’s Privacy Officer

Name & Title: Jessica Fox 

Email: jessicaf@bikebiz.com.au

7. Complaints

You can contact our Privacy Officer (details as set out above) (If no specific Privacy Officer is nominated, please contact Bike Biz) if you believe that we are in Breach of the Australian Privacy Principals set out in the Privacy Act.1988.

Bike Biz will endeavour to respond to any complaint it has received within 30 days. If Bike Biz is unable to resolve your complaint you may take your complaint to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted on 1300 363 992 or at www.oaic.gov.au

8. Security

Bike Biz will take all reasonable steps to ensure your personal information is kept secure. We only permit our authorised personnel to access your personal information.

9. Your Consent

We may infer that we have your permission to send marketing messages if you have knowingly and directly given your contact details and it is reasonable to believe you would expect to receive marketing from our business as indicated above. This is usually when a person has a provable, ongoing relationship with our business, and the marketing is directly related to that relationship.